Customer Service
Service and Product Requests
How do I request a service or product?
To request a service or product you must contact the phone +56 55 2981896 during office hours or at sales@macronia.cl, a seller will contact you shortly to meet your need.
To buy a service or product you must send a purchase order to sales@macronia.cl, the purchase order must have payment conditions per day or 30 days or as agreed in a previous quotation and should be directed to:
• Company Name: MACRONIA LIMITADA
• RUT: 76.339.912-5
• Address: Argentina Avenue 2987 Office 6.
• City: Antofagasta.
• Region: Segunda
• Phone: +56 55 2981896
To make the payments you can make them through electronic transfer to the current account of Macronia Limited agreed with the Bank of Chile or through daily check, deposit or voucher at sight.
To request the current account number, contact sales@macronia.cl.
Of course, to request a technical visit to work within Chile's second region you must communicate with a minimum of 72 hours in advance. For a technical visit to another location or outside the second region you must ask request the feasibility. For both cases you must communicate directly to the phone +56 55 2981896 during office hours or via email to sales@macronia.cl.
Of course, but first you must request a visit to our office communicating with a minimum of 48 hours in advance, directly to the email sales@macronia.cl.
Yes, all products and services have a guarantee and will depend on the characteristics of each.
Macronia Quality Service Desk is our service management and technical support system, which was designed to function as an ally in the administration of customer requests, information related to the progress of projects and studies, as well as solutions to doubts and applications' support.
For consultations, contact:
Phone: +56.55.2981896
eMail: support@macronia.cl
Hour of Operation: Monday to Friday from 08:30 a.m to 12:30 p.m. and 3:00 p.m. to 6:30 p.m.
To request technical support, go to:
If you want to make a suggestion or complaint, enter the Support System. Once entered into the system generate a ticket of attention, for this you must have an active service.
Yes, any student of institution of higher education that has fulfilled the necessary requirements of his carrer's curriculum and that allows him to carry out his first or second professional practice can apply.
The professional practices of the following careers are accepted:
• Graphic Design and Publicity.
• Technician in Graphic Design.
• Computer and Informatics Engineering.
• Applications Developer or Programmer.
• Commercial or Business Administration.
To request professional practices, the Head of Career or Teacher Guide should contact us and attach a request for practice to the email practices@macronia.cl.
Products
SGSSO is a computer system developed for the Health and Safety areas, capable of recording, managing and supervising the activities of contractors, with the aim of preventing risks, covering two areas of the HSEC management model.
Yes, its main objective is to comply with article 66 BIS of Law 16744 (Chilean Law), on the management of occupational safety and health in works or services, as provided in Supreme Decree 76, referred to the obligation on the part of the parent company to use a management system, in order to protect the life and health of all workers.
The documents are as follows:
DS 76 for CONTRACTORS
• SCHEDULE OF ACTIVITIES
• RISK ASSESSMENTS
• H&S PROGRAM
• VISITS OF ADMINISTRATORS
• GANTT CHART
• SECURITY AUDIT REPORTS
• MONTHLY H&S MANAGEMENT REPORT
• COLLABORATING COMPANY ORGANIZATION CHART
• FOLLOW-UP OF ACTIVITIES
a) SCHEDULE
b) OBJECTIVES AND TARGETS
DS 76 for PARENT COMPANIES
• RECORDS OF INSPECTIONS
a) VISITS
b) INSPECTIONS
• ACCIDENTS
a) HISTORICAL ACCIDENT RECORD
b) ACCIDENTS INVESTIGATIONS
c) ACCIDENTS REPORTS
• DOCUMENTS ANNEXES
a) ORGANIZATION CHART
b) SGSSO MANUAL
• CONTRACTOR REGISTRATION
a) REGISTRATION AND GENERAL DATA
b) WORKERS ON SITE
• SUBCONTRACTORS
a) GENERAL REGISTRATION DATA FOR SUBCONTRACTS
Yes, the system allows to modify the structure of documents according to the own requirements of the client company.
Yes, the system allows, through a document searcher, to present the information requested by the monitoring entity quickly and easily.
Yes, the system allows to publish information as documents of the Integrated Management System.
Yes, the system allows to publish the working procedures, in PDF format so that all contractors can review and be informed about them.
Yes, the system allows you to enter monitoring activities on a monthly basis and also record the programmed and actual values of the annual program of activities.
Yes, the system allows you to enter the objectives and goals of the annual OHS program on a monthly basis.
Yes, the system allows audits on aspects and elements of security, previously configured in the system.
The system delivers reports of compliance with the supervision activities with filter by company, contract and period, in addition to reports of compliance of the different audits.
The Community Relations Management System, SGRSE, is a web application developed for the administration of the resources allocated by the area of Corporate Social Responsibility to the support communities. It also allows you to register, manage and monitor the programmed activities to improve the social commitment.
Yes, the system allows you to register meetings and attach the files resulting from the meeting.
Yes, the system allows you to record donation activities and add documents as proof of delivery or tickets, as well as to record the events with their respective attachments.
Yes, the system allows you to enter various activity programs for periods, with a start date and end date for each program, and allows you to add activities to the programs.
Each activity can be associated with the following information:
a) Attachments: digital files such as vouchers, tickets, invoices, photographs, etc. can be added.
b) Cost Centers: you can associate the costs of each activity to different cost centers.
c) Stakeholder: the activity can be associated with several interest groups.
d) Contacts: you can associate several contacts or people to the activity. In case of the "meeting" activity type, you can add the meeting attendees as contacts.
e) Attributes: you can enter attributes of the activity such as activity name, start and end date, location as region, commune and location, type of activity and description of activity.
Yes, the system allows you to view a list of activities as a schedule associated with its corresponding program.
Yes, the system allows you to enter digital documents into a file library.
Yes, the system allows you to perform queries filter by period and export the information or activity list to an Excel spreadsheet.
Macronia TV For Business is a "custom multimedia bundle", born due to the need of companies to publish multimedia content both on the Internet and intranet, responsible for managing and integrating multimedia content and provide a unique display interface.
Of course, with the multimedia bundle it is only necessary to connect to the local data network the amount of players and televisions that you want.
There are 2 ways to create and update the program grid:
1.-The client performs the content management tasks using the multimedia administrator software.
2.-With an SLA service agreement, the Macronia team performs the content management tasks periodically, either in the client's premises or online, depending on the custom bundle characteristics.
The file types supported by the system are as follows:
• Images in JPG, PNG and GIF format.
• Videos in MPEG and MP4 format.
Yes, the system supports loading HD-quality videos.
The system can operate with the minimum of players and televisions, meaning you can use from 1 TV and player (connected or not connected to the corporate network) up to 100 televisions and players (all connected to the corporate network).
Services
The Internal Communications service consists of giving support to the strategic objectives of your business from the focus of visual communication, enhancing your brand image, motivating human capital and increasing your productivity through Digital Design, Print, Audio and Video, and 3D animation.
Of course, the content management of pages or elements of the pages is done prior authorization of the client or work plan.
Of course, graphic style or graphic template creation is updated prior to client authorization or work plan.
Of course, the content management through a CMS (Content Management System) is done according to the functionalities present in the platform used.
Of course, content development for training and induction is done according to each client needs and can be multimedia content such as: photographs, animations, presentations and videos.
Of course, video filming is done in HD format and covers the processes of pre-production, production and post-production of the video.
Of course, presentations made in Power Point can be reconstructed and beautified according to the needs and presented in other formats like Prezzi.
Of course, through social networks we can manage what is indicated by the online content manager or the communitacions area of your company, we can also carry out the strategic plan to achieve the corporate objectives.
Of course, with our product Macronia Tv for Business.
The Visual Effects and 3D Animation service consists of the audiovisual production of corporate, community and induction videos, advertising spots and documentaries.
We can produce a striking audiovisual production using the following techniques:
Digital Effects:
• Tracking.
• Composition.
• Environments.
• Effects for cinema and television.
3D Digital Animation:
• Animation and 3D Rendering.
• Infographics.
• Environments.
• Composition.
• Characters.
• Liquids and textures.
Of course, the completion of the post-production will end with a deliverable that will be the final video according to the needs of the client.
They focus on analyzing the scope of a particular IT project, by defining the needs of the personnel involved, specifying the corresponding software and hardware requirements, along with its corresponding formal valuation. With it, your company will have the necessary and realistic information of the project, being able to determine its feasibility in terms of budget or time.
The outcome of the Scope Study is the Software Requirements Specification (SRS) document, which includes the project UML documentation.
Of course, any doubts or queries that arise during the project can be made through the Support System.
This service is oriented to provide professional support in the analysis and design of new projects, optimization of existing processes, doubts about the integration of new technologies, and resolution of urgent problems, all in IT.
Of course, once the survey of requirements and subsequent analysis is carried out, the feasibility of the project is evaluated, the result of these processes is the Feasibility Report.
Of course, but it will depend on the feasibility of the request, the time of emergency response in the city is immediate once the valorization of the service is approved, for urgencies in which is necessary to travel to another location, the response time is 24 hrs minimum.
The web application development service is aimed at systematizing business processes that require a possible interaction with multiple users connected from various locations.
To develop the Web Applications we use the following technologies:
• Visual Studio 2015.
• SQL Server 2008 R2 or higher.
• AJAX, JQuery, Javascript.
• Windows Server 2008 or higher.
• .NET Framework 4.0 or higher.
Of course, any doubts or queries that arise during the project can be made through the Support System.
Of course, if you have contracted a Technical Support service or SLA service agreement you can make any query and request through the Support System.
The Windows Application development service is geared towards implementing a solution that meets the specific needs of certain particular business processes. These applications, which usually need to be used by very few users concurrently, correspond to distributed client / server systems.
To develop Windows Applications we use the following technologies:
• Visual Studio 2015.
• SQL Server 2008 R2 or higher.
• WPF
• Windows 7 or higher.
• .NET Framework 4.0 or higher.
Of course, any doubts or queries that arise during the project can be made through the Support System.
Of course, if you have contracted a Technical Support service or SLA service agreement you can make any query and request through the Support Systema.
The Mobile Applications development service is specifically oriented to generate added value to your company's business processes, providing compatibility with the most used mobile devices, either through the use of our web interface capable of accommodating different mobile device resolutions and retina screens, or by developing native applications for iOS, Android and Windows Phone.
The operating systems of the various compatible mobile devices are: iOS, Android and Windows Phone.
Of course, any doubts or queries that arise during the project can be made through the Support System.
Of course, if you have contracted a Technical Support service or SLA service agreement you can make any query and request through the Support System.
The Software Support Service fulfills the objective of ensuring the maximum operational availability of the systems developed by Macronia.
The Software Support Service includes preventive and corrective maintenance, periodic backups of information, and users support in the usual tasks performed with the software.
Yes, to deliver the Software Support Service, an SLA (Service Level Agreement) is required, which specifies the scope of the service.
NO, the service does not include Man-Hours to develop new functions. To make optimizations or to implement new functionalities to the software a technical-economic proposal must be requested.
Any questions or queries and requests that arise during the support service can be made through the Support System.
The Infrastructure Support Service is primarily aimed at those who acquire the application licenses developed and serviced by Macronia.
Yes, enterprise application hosting support encompasses web applications implemented in ASP.NET + SQL Server.
No, web application hosting support for companies does not include support for other programming languages and database engines.
The Infrastructure Support Service includes preventive maintenance, corrective and periodic backups of information, with the following hosting characteristics:
• 3 HP Quad Core / 8GB RAM dedicated servers.
• Transfer speed 300 / 20MBPS.
• Connectivity 2 Cisco Catalyst 3560G switches.
• 3 ISP providers.
• Unlimited data transfer.
• Autonomy using Cummins Generator.
• 99.2% of Uptime.
• Does not include FTP access or any other type of web hosting administration panel.
Yes, to deliver the Infrastructure Support Service, an SLA (Service Level Agreement) is necessary, which specifies the scope of the service.
Any questions or queries and requests that arise during the support service can be made through the Support System.
Products |
Support |
(56) 55 2981896
Monday to Friday from 8:00 a.m. to 1:00 p.m.- 3:00 to 7:00 p.m.
Argentina Avenue 2987 - Office 6
sales@macronia.cl
Antofagasta - CHILE
English | Español
Monday to Friday from 8:00 a.m. to 1:00 p.m.- 3:00 to 7:00 p.m.
Argentina Avenue 2987 - Office 6
sales@macronia.cl
Antofagasta - CHILE
English | Español
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